India's First Online Picture Framer


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9833919872, 9870732472

Gracias Bros Arts

Customer Service- Terms and Conditions

In using the Gracias Bros Arts: shopping service, you (The User) are deemed to have read and accepted the terms and conditions listed below. Gracias Bros Arts: reserves the right to add, delete, alter or modify these terms and conditions at any time. The User is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of Gracias Bros Arts:

All products/services and information displayed on Gracias Bros Arts: constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. Gracias Bros Arts: reserves the right to accept or reject your offer. The agreement between you and Gracias Bros Arts: shall be subject to the following terms and conditions :-

Shipping & Delivery
  • Once the payment process is complete, Work order processiong starts next working day, and work completetion requires 4 to 5 days including delivery of the same (intra city orders- Mumbai). "Very Urgent Requirements" are considered in payments made thru online bank transfer/ RTGS/ NEFT.
  • All processed/ completed work orders are quality cheked, pvc bubble wrapped and carted - in local hand delivery. incase of outstation- courier/ transport- Protective paper corners+ 2ble pvc bubble wraps+ corrugated paper wrapping and if necessory wooden carting added (Charged extra)
  • Delivery: local deliveries are hand delivered to your registered on our billing address. Outstation deliveries: are carted thru Touring buses, registered parcel delivery and private courier service (charged extra).

Privacy & Security
User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian to do transaction/ buy the product on Gracias Bros Arts:

Security Policy

Gracias Bros Arts is committed to respecting your privacy and recognizes your need to protect the personal information that you share with us on this web site. As you may know, when you visit sites on the internet, the owner of the site has the ability to collect information about you, from your name and address to your shopping preferences. The following is our privacy policy.
We have the ability to collect information from people who visit our site: Personally Identifiable Information. Personally Identifiable Information is any information by which you can be identified, such as your name, address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc.

What we do with the information

Gracias Bros Arts is able to collect Personally Identifiable Information. This can be done only when you voluntarily submit such information on our site. For example, when you register for a Gracias Bros Arts member account, when you subscribe to an email newsletter, you are supplying us with your Personally Identifiable Information. We use such information to display content and products that we think may be of interest to you, to personalize your online experience and to improve the quality of the content that we provide to you on the site. Whenever we request that you provide us Personally Identifiable Information, we will give you the opportunity to "opt out" of receiving future communications from us. By providing such Personally Identifiable Information to us, you agree that, unless you expressly opt out of receiving such information, we may use your Personally Identifiable Information to fulfill the activity you signed up for, such as contacting you with updates regarding the site. Whether or not you provide such information is completely your own choice. You are not obligated to answer any question that is presented to you. Gracias Bros Arts may also disclose your Personally Identifiable information when required by law or court order.

Policy Update

Gracias Bros Arts may update this privacy policy from time to time. Whenever we make a change, we will post the updated policy on this page. That way users can stay informed of our information collection polices. Accordingly, we recommend that you consult this page frequently so that you are aware of our updated policies.

We understand the utmost importance of protecting the security of your personal information that you share with us. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our site, and you do so at your own risk.

Returns & Replacements

Where Returns meet Conscious Business...

After a multi-year experience of creating and manufacturing, we follow strignent code of quality check, befor we dispatch the product, we check all factors to assure and insure you get 100% satisfactory order, you placed with us. and because what we custom create for you can’t simply be restocked (like pretty much everything else you might order online), we invite you to purchase consciously, and partner with us in a shared commitment to the environment and a reduced carbon footprint.

How can I avoid returns?

DO ask for free samples over the phone, or order them online, if you have any wild needs to match color or finish (reminder: it is not possible for us to ensure your computer screen, or our catalog, is an exact color match for our materials)

DO double-check your measurements to ensure accuracy

DO appreciate the natural (and beautiful!) variation in color in any of our wood grain materials

DO use our online rendering tool to preview exotic possibilities – MY FRAMER (for when you already have art or are creating other wall décor, like Mirror frame, Pinning board, & more) 

DO ask our Customer Care Advisors for assistance at any time!

DO take a look at our " FRAMING CATLOGUE" for more creatrive ideas and references.

All of the above being said, we do offer a 100% Guarantee. In the very unlikely event that you're not satisfied with your purchase please return it within 7 days of the delivery date, and we will replace or refund the merchandise total of your order. (for issues originating on our end or in transit).

The Options: There are 6 options that you will go through during the framing process. These are deciding on 1) Framing type, 2) Select size, 3) Frame Colour, 4) Mounts, 5) glazing/ glass type. 6) Review, Following is some detail about each of these options:

Step 1 - "START FRAMING" Decide on framing concept; to build a frame with a mount/ border, without Mount/ border or canvas type framing,

Step 2 - "Select Size"= Artwork Dimensions: Measure and enter the height and width of the artwork you are framing.enter your art work size or select from pre- listed avaiable sizes.

Step 3- "Frame Colour"= Select a Frame: The second important decision is to choose a frame. We have a large selection of frames, so be sure to browse around and see what catches your eye.

The frames are sortable by many variables such as Material made and collection name. Also, clicking on the Frame thumbnail image will build up a 4 sided ready frame image in the view canvas, so you have the liberty to select untill you are satisfied, click on "DESCRIPTION " will bring up a pop-up window which will show details of precise dimensions.

Step 4- Matting: Matting is the color paper which is placed between the art and the glass. Its main purpose is to act as a barrier between the glass and the artwork so that they are not in direct contact with one another. Otherwise, over time, the artwork will stick to the glass and be ruined.

A second, and equally important purpose of matting is to select a color that highlights the artwork. Some framers like to get creative with mat colors by layering them on one another. For this reason we offer up to 3 mat layers.

The site is designed that once you enter the thickness of each border (top, bottom, left and right), the frame size will automatically be adjusted to reflect this. This way, all you have to think about is what size is your artwork and white size borders would you like. We re-size the frame accordingly

Step 5 - "Glazing/Glass" The last, option in the frame selection process is a glass cover. At this time, we sell high quality glass covers.

In addition to a Standard Glass, we offer U/V protection Glazing: U/V protection Glazing is made to reduce/ block harmful rays so the framed art/ print/ painting/ poster can remain brighter and crisp

Lamination, which is a satin matt film, coated on the picture/ print, giving sharp and crisp look to the image,,, but matt finish.

Step 6 - Review
Once you enter these options, please check for any options being left out, once you are satisfied you have to "ADD TO CART" and all that is left to do is select shipping method and enter your payment information which will be processed on our secure processing page.

This sums up the buying process on our site. Of course, if you have any questions or would like more information, feel free to call us at 9833919872 We are open on week-ends. You may also wish to get more about picture frames. You can do so by click here.

Happy Framing!


Payment, Pricing & Promotions
Gracias Bros Arts: accepts all major credit cards, bank transfers, cheques, demand drafts and direct bank deposits. we have mentioned our banking details on the payment process page. once we recieve the payment reciept intimation from our bank, we start the Framing process 

Viewing Orders
You may login to "MY ACCOUNT" and view you order.

Updating Account Information
You may login to "MY ACCOUNT" and Update the information..